How to Maximize Your Ebike Experience - HAOQI Ebike

The battery is one of the first things you should check on your e-bike. After all, it can make or break your overall user experience. The battery in your e-bike is its powerhouse since it influences your ride’s range, speed, and efficiency. That is why a dependable replacement policy for your electric bike battery is needed. With HAOQI's 3-Year FREE Battery Replacement Policy, you can rest easy knowing that you can maximize your e-bike riding experience.

At HAOQI, we acknowledge that a reliable battery is crucial for a satisfying e-bike experience. This drives us to offer our exceptional 3-Year FREE Battery Replacement Policy proudly. Say goodbye to battery worries and performance issues – our warranty ensures that problems are promptly resolved, allowing you to focus on enjoying your rides uninterrupted. Best of all, you won't have to worry about the financial burden of replacing your battery if anything goes wrong.  

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What Exactly Is This Free Battery Replacement Policy?

At HAOQI, your satisfaction is our top priority. Therefore, we are committed to providing you with the best possible e-bike experience. We are excited to offer you our Battery Replacement Policy, which is designed to meet your needs explicitly. This policy makes it simple to keep your e-bike running smoothly and efficiently for many years.

As expected, batteries can experience wear and tear, affecting the bike’s capacity and performance. We have established clear standards for battery replacement eligibility to ensure that our customers receive a fair and helpful service. There are specific criteria your battery must meet to qualify for a complimentary replacement. The requirements are as follows:

 Battery capacity below 70%:

Your e-bike needs to provide optimal range and performance. If your battery's capacity falls below 70%, it indicates it's time for a replacement. We want you to enjoy every ride without worrying about running out of power.

 Replacement requests within three years:

We stand by our products; therefore, we offer this battery replacement policy for three years from your purchase date. We want to ensure you have ample time to identify potential issues and take advantage of our complimentary replacement service.

How Does This Policy Benefit You?

When you're out on your e-bike, the last thing you want is a sudden battery failure that leaves you stranded. It can be frustrating and ruin the overall experience. With HAOQI's 3-Year FREE Battery Replacement Policy, you can ride with peace of mind, knowing that a long-lasting battery backs you. Say goodbye to worries about unexpected battery failures. Our policy ensures we'll handle any battery issues arising within three years of purchase. Enjoy your rides without the fear of running out of power, and experience true, worry-free riding with HAOQI ebikes.

Battery replacements in the e-bike market often come with hefty price tags, leaving riders with an unexpected financial burden. But with HAOQI's policy, you can save significantly on battery replacement costs. Buying a new battery can be a substantial investment, impacting your budget and limiting your options. However, with our 3-Year FREE Battery Replacement Policy, you won't have to worry about those expenses. We believe in providing cost-effective solutions for our riders, ensuring you can enjoy the benefits of a high-quality ebike battery without breaking the bank. Ride confidently, knowing that HAOQI is also committed to your financial well-being.


How About The Replacement Process?

If your battery meets the specified criteria for replacement, we have outlined a detailed process for you to follow. To initiate the replacement process, please get in touch with our dedicated customer service team. When contacting them, provide your order number and the battery code associated with your purchase. This information will help us verify your eligibility for the replacement service.

Once you have reached out to our customer service team and provided the necessary details, they will assist you further by providing a replacement service card. This card serves as confirmation that you are eligible for a battery replacement. Please keep it safe and secure throughout the process.

After receiving the replacement service card, the next step is to ship your old battery and the replacement service card to our designated inspection facility. It is essential to package the battery securely to prevent any damage during transit. Please note that you will be responsible for covering the shipping expenses for sending the old battery and receiving the new replacement unit.

Once your package arrives at our inspection facility, our team will thoroughly examine the old battery to determine if it meets the replacement criteria. This inspection process typically takes up to five business days. During this time, we carefully assess the battery's condition to ensure it qualifies for a replacement based on the stipulated criteria.

Upon inspection completion, we will promptly dispatch a brand-new, genuine battery unit to your specified address if your old battery meets the replacement criteria. The replacement unit will be identical to the original battery you purchased, ensuring optimal compatibility and performance.

Our top priority is ensuring the satisfaction and rights of our customers. While we have established guidelines, we recognize that each situation may have unique circumstances. Our customer service team is devoted to providing tailored solutions to meet your needs, even after the warranty period has ended.

Are There Circumstances That Can Make Me Ineligible?

Yes, there are. While we strive to provide our customers with the best possible support, certain circumstances do not meet the criteria for a free battery replacement. In order to avoid confusion or misunderstanding, it is important to be aware of these non-eligible situations. Please note the following circumstances:

 Battery damage from exposure to rain, improper handling, or impact caused by human factors:

Our warranty covers defects in materials and workmanship, which does not extend to damages due to external factors such as exposure to rain, improper handling, or impacts caused by human actions. Please handle the battery with care and ensure it is protected from any potential sources of damage.

 Battery usage exceeds the specified three-year warranty period:

Our battery replacement policy applies within the specified three-year warranty period. If your battery usage extends beyond this period, it is considered outside the warranty coverage and does not qualify for a free replacement. However, we are committed to assisting our customers even after the warranty period ends, and our customer service team can guide available options for battery replacement or repair.

 Usage of non-original or modified batteries:

In order to maintain the highest quality and ensure optimal performance, our warranty only covers original batteries supplied by us or authorized distributors. If a bike uses a  non-original or modified battery with our product, it voids the warranty for the battery replacement service. Genuine and authorized batteries are important to ensure compatibility and avoid potential issues.


HAOQI’s dedication to providing an exceptional e-bike experience to our valued customers. As part of our commitment to quality and customer satisfaction, we offer this comprehensive 3-Year FREE Battery Replacement Policy. This policy ensures that you can maximize the performance and longevity of your e-bike by providing a hassle-free battery replacement process.

Experience the full potential of your e-bike with HAOQI's 3-Year FREE Battery Replacement Policy. Rest assured that our commitment to delivering dependable and top-notch battery performance will give you peace of mind.

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