We sincerely appreciate your trust and support for the HAOQI e-bike. In our continuous efforts to enhance brand recognition, we are thrilled to introduce the all-new "3-Year Free Battery Replacement" service, offering you superior post-purchase support.
Effective from 2023, any HAOQI bike model purchased entitles you to the exclusive privilege of free battery replacement within a 3-year timeframe. Please find below the comprehensive terms and conditions governing the free battery replacement service:
To avail of the complimentary battery replacement service, your battery must fulfill the following criteria:
If your battery meets the stipulated replacement criteria, kindly adhere to the following procedure:
Post thorough inspection (within five business days), we shall dispatch a brand-new, genuine battery unit to your address if your battery qualifies for a replacement.
Manufacturer Battery Recycling:
As part of our commitment to environmental preservation and resource utilization, we strongly encourage customers to return their old batteries for proper recycling. Kindly include the old battery alongside the replacement service card when sending it back to us.
Please note that the following situations do not meet the criteria for free battery replacement:
We highly value customer rights and satisfaction, and retain the ultimate authority for interpretation. Our customer service team is readily available if you have any queries or require further assistance.
Once again, we extend our gratitude for your unwavering support of the HAOQI e-bike, and we eagerly anticipate delivering an even superior level of service to you!